Return and Refund Policy

Effective Date: [10th Dec 2023]

Thank you for shopping at Spectsvista (spectsvista.com). We want to ensure that your experience with us is as satisfying as possible, and we understand that circumstances may arise where you may need to return or refund a purchase. Please read our Return and Refund Policy carefully to understand your rights and responsibilities.

1. Returns:

a. Eligibility:

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

b. Timeframe:

You have [14 days] from the date of purchase to initiate a return.

c. Non-Returnable Items:

Certain items, such as personalized or custom-made products, are not eligible for return.

2. Refunds:

a. Eligibility:

Refunds are issued for eligible returns, and the original payment method will be credited.

b. Processing Time::

Refunds are processed within [10 days] of receiving the returned item.

c. Non-Refundable Items:

Shipping charges are non-refundable. If the return is due to our error, we will cover the return shipping costs.

d. Late or Missing Refunds:

If you haven’t received a refund after 10 business days, please check with your bank or credit card company. It may take some time for the refund to be officially posted. If you still have not received your refund, please contact us at cs@spectsvista.com.

3. How to Initiate a Return:

a. Contact Us:

To initiate a return, please contact our customer service team at [cs@specsvista.com/9076190751] with your order number and details of the item you wish to return.
Our customer service team will provide you with instructions on how to return the item.

4. Exchanges:

a. Defective or Damaged Items:

If you receive a defective or damaged item, please contact us immediately for assistance. We will arrange for a replacement or refund.

5. Cancellations:

Order Cancellations:

If you wish to cancel an order, please contact us as soon as possible. If the order has not been shipped, we will cancel it and issue a refund.

6. Contact Us:

If you have any questions or concerns about our Return and Refund Policy, please contact our customer service team at cs@specstvista.com or 9076190751

Note:

Our Team will respond with in the working hours[10:00 AM to 7:00 PM]
Spectsvista reserves the right to modify this Return and Refund Policy at any time without prior notice. Changes will be effective upon posting to the website.

Thank you for choosing Spectsvista. We appreciate your trust in our commitment to providing quality eyewear and excellent customer service

Return and Refund Policy